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UNABLE TO INTERFACE ORDER (Doc ID 1051520.1)

Last updated on AUGUST 13, 2019

Applies to:

Oracle E-Business Tax - Version 12.0.6 and later
Information in this document applies to any platform.

Symptoms


On 12.0.6 version, Interface Trip Stop

When attempting to interface delivery 114589 on order 100492, the following error occurs

ERROR
-----------------------
Errors in trip stop debug file
Message returned by tax API ZX_API_PUB.calculate_tax: 1
  An unexpected error has occurred. Please contact your system administrator.
  tax engine call returned unexp error

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management super user
2. Navigate -> shipping->interfaces->run
3.Run Interface trip stop for delivery 114589 on order 100492
4. Interface Trip Stop ends with warning.
5. Review the debug log file and HTMomse11i reports for this order/delivery, see above errors

Cause

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In this Document
Symptoms
Cause
Solution
References


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