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Error: "Currency Conversion Failed" Due to Currency Not Enabled (Doc ID 1053046.1)

Last updated on FEBRUARY 02, 2022

Applies to:

Oracle Incentive Compensation - Version 11.5 to 12 [Release 11.5 to 12.0]
Oracle General Ledger - Version 11.5 to 12.1.3 [Release 11.5.0 to 12.1]
Information in this document applies to any platform.


In Oracle Incentive Compensation, you are getting the error below when trying to access "View Sign-off Report":

"Currency conversion failed. Please ensure that the user currency is setup correctly."
Transaction->Payment->Sign Off report

Tried to test entering rates between AFA and BRL currencies, but cannot find currency AFA. Only BRL and USD currencies are available. Why is currency AFA not there?


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