Internal Error to Payment Server: (IBY_45000) When Authorizing Credit Card Order from OM
(Doc ID 1055470.1)
Last updated on NOVEMBER 14, 2022
Applies to:
Oracle Order Management - Version 12.1 to 12.1 [Release 12.1]Oracle Payments - Version 12.1.0 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.
Symptoms
When attempting to authorize Credit Card order from Order management the following error occurs:
Internal Error to Payment Server: (IBY_45000)
STEPS
The issue can be reproduced at will with the following steps:
1. Funds Capture Process Manager
2. Transaction Testing
3. Create Authorization & Order Management
4. Sales Order
5. Action
6. Process Payment
Note: When trying to retrieve details from the FCPP in "Oracle Payments Funds Capture Configuration Data Gathering Script" (as per Note 794542.1, this is returning no data:
[...]
4.1.1 Funds Capture Process Profile details:
---------------------------------------------------------
<no data>
[...]
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |