Unable to Submit Service Contracts for Approval - Error "Contract (xxx) cannot be submitted for approval at this time" (Doc ID 1056578.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Service Contracts - Version 12.0.4 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
Form:OKSAUDET.FMB - Service Contracts Authoring
***Checked for relevance on 28-JAN-2014***


Symptoms

When attempting to approve a renewed contract the error below is received.  This issue is intermittent.

Error:
"Contract (xxx) cannot be submitted for approval at this time. Please wait and re-submit the contract after running the Workflow Background process concurrent request".


Steps To Reproduce:
Submit renewal service contract in an entered status for approval.

Cause

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