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All R12 Non-shippable Order Lines Interfacing to Install Base (Doc ID 1057445.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Installed Base - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Oracle Order Management - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

After upgrade to R12 from 11i

a) Bill_only transactions are always interfaced to Installed Base and either in error table or expired the instance.
b) Order lines created from Oracle Field Service debrief are sent to Install Base and create duplicate updates for OM shipments and errors with  'Transaction Details are Mandatory for Cancellation / RMA Fulfillment.' for RMA lines.

Changes

Upgrade to Installed Base R12 release from lower release like 11i

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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