All R12 Non-shippable Order Lines Interfacing to Install Base

(Doc ID 1057445.1)

Last updated on JUNE 17, 2016

Applies to:

Oracle Order Management - Version 12.0.0 to 12.1.3 [Release 12.0 to 12.1]
Oracle Installed Base - Version 12.0.0 to 12.1.3 [Release 12 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 17-06-2016***

Symptoms

In release 11i the Install Base Interface function has to be manually added to the line workflow to interface non-shippable fulfillment order lines into Install Base.  In R12, Order Management Fulfillment automatically calls the Installed Base Interface and sends all non-shippable order lines into Install Base.  However, this new enhancement in R12 creates the following problems.

a) Bill_only transactions are always interfaced to Installed Base regardless if user wants it to or not
b) Order lines created from Oracle Field Service debrief are sent to Install Base and create duplicate updates for OM shipments and errors with  'Transaction Details are Mandatory for Cancellation / RMA Fulfillment.' for RMA lines.

Because of the above problems, OM has created Patch 9215901 which introduces a new profile option:

OM: Automatically Interface Lines to IB on Fulfillment


For companies using Oracle Field Service to debrief this profile option needs to be set to 'N' to avoid duplicated updates.

Cause

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