Service: Is It Possible to Default Resolution or Problem Codes?

(Doc ID 1057505.1)

Last updated on JANUARY 08, 2018

Applies to:

Oracle Teleservice - Version 11.5.10 and later
Information in this document applies to any platform.
CSXSRISR.fmb


Goal

Is it possible to default the Resolution Code or the Problem Code in Service Requests (either TeleService or iSupport)?

Solution

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