Last updated on MARCH 08, 2017
Applies to:
Oracle Order Management - Version 11.5.10.2 to 12.1.1 [Release 11.5.10 to 12.1]Information in this document applies to any platform.
RMA
PAYMENT_TRXN_EXTENSION_ID
Credit Card
Refund
RA_INTERFACE_LINES
AutoInvoice Interface
Symptoms
On : 12.0.6 version:
PAYMENT_TRXN_EXTENSION_ID should be passed to the AR interface table (RA_INTERFACE_LINES) from OM in order for AutoInvoice to process the credit card
refund to the customer. OM is sending a credit card refund through the AutoInvoice interface, but it is not being processed correctly since PAYMENT_TRXN_EXTENSION_ID is not populating the interface tables.
EXPECTED BEHAVIOR
-----------------------
Expect PAYMENT_TRXN_EXTENSION_ID should be passed to the AR interface table from OM in order for AutoInvoice to process the credit card refund to the customer.
STEPS
-----------------------
1. Responsibility: Order Management Super User -and- Receivables
2. Navigate: Run AutoInvoice for a specific return order >
3. AutoInvoice will display the following error :
"When the receipt method is of type Automatic, you must either
supply a valid bank account or ensure that a primary bank account
for the currency code of the transaction has been set up for the Bill To
customer (xxxx)."
BUSINESS IMPACT
-----------------------
Autoinvoice is not able to process credit card refunds from OM.
Cause
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