RMA PAYMENT_TRXN_EXTENSION_ID Not Populating AR Interface for Credit Card Refund

Last updated on MARCH 08, 2017

Applies to:

Symptoms

On :  12.0.6 version:

PAYMENT_TRXN_EXTENSION_ID should be passed to the AR interface table (RA_INTERFACE_LINES) from OM in order for AutoInvoice to process the credit card
refund to the customer.  OM is sending a credit card refund through the AutoInvoice interface, but it is not being processed correctly since PAYMENT_TRXN_EXTENSION_ID is not populating the interface tables. 


EXPECTED BEHAVIOR
-----------------------
Expect PAYMENT_TRXN_EXTENSION_ID should be passed to the AR interface table from OM in order for AutoInvoice to process the credit card refund to the customer.

STEPS
-----------------------
1. Responsibility: Order Management Super User -and- Receivables
2. Navigate: Run AutoInvoice for a specific return order >
3. AutoInvoice will display the following error :
    "When the receipt method is of type Automatic, you must either
    supply a valid bank account or ensure that a primary bank account
    for the currency code of the transaction has been set up for the Bill To
    customer (xxxx)."


 
BUSINESS IMPACT
-----------------------
Autoinvoice is not able to process credit card refunds from OM.

Cause