Generate Field Service Trips Error: 'Failed to retrieve the shifts for the resource between <startdate> 00:00 and <end date> 23:59. No Shifts found.' For 24 Hour Shifts
(Doc ID 1058964.1)
Last updated on FEBRUARY 02, 2022
Applies to:
Oracle Field Service - Version 11.5.10.2 and laterInformation in this document applies to any platform.
Executable:CSFVGST - Generate Shift Tasks
Symptoms
When attempting to create trips for shifts from 00:00 - 23:59, the Generate Field Service Trips concurrent program fails with the error:
Failed to retrieve the shifts for the resource between <startdate> 00:00 and <end date> 23:59. No Shifts found.
Not all the trips were processed successfully with the given action Add for the resource <resourcename> between <startdate> and <enddate>. (Success = 0; Failed = 1)
Not all the trips were processed successfully with the given action Add for the resource <resourcename> between <startdate> and <enddate>. (Success = 0; Failed = 1)
Or
Processed resource <resourcename> (Employee Resource, <resourceid>).
Failed to create the trip for the resource between <startdate> 00:00 and <startdate> 23:59 as there exists trips overlapping with the given interval.
Failed to create the trip for the resource between <startdate+1> 00:00 and <startdate+1> 23:59 as there exists trips overlapping with the given interval.
Failed to create the trip for the resource between <startdate+2> 00:00 and <startdate+2> 23:59 as there exists trips overlapping with the given interval.
Failed to create the trip for the resource between <startdate> 00:00 and <startdate> 23:59 as there exists trips overlapping with the given interval.
Failed to create the trip for the resource between <startdate+1> 00:00 and <startdate+1> 23:59 as there exists trips overlapping with the given interval.
Failed to create the trip for the resource between <startdate+2> 00:00 and <startdate+2> 23:59 as there exists trips overlapping with the given interval.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a shift from 00:00 - 23:59
2. Assign this shift to a calendar
3. Assign this calendar to a resource
4. Run the Generate Field Service Trips program including this resource (so that this resource should be visible in the Dispatch Center).
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |