The LoV In The Material Debrief Item Field Shows No Values (Doc ID 1059625.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Field Service - Version: 11.5.10.2 to 12.1.2 - Release: 11.5 to 12.1
Information in this document applies to any platform.
*** Checked for relevance on 19-DEC-2011 **
*Form:CSFFEDBF.FMB - Debrief

Symptoms

When using the Field Service applications, and attempting to perform a 'Material Debrief' the List of Values (LoV) on the Item field displays no values despite there being stock available in that sub-inventory.

The expectation is that (irrespective of there being a positive stock level) the Item LoV should display the items which are in the selected sub-inventory, and have been used in the completion of the task, and thereby be able to complete the Debrief.

The issue can be reproduced at will with the following steps:
1. Navigate to the Debrief form, Materials tab,
2. Enter the Service Activity Code (SAC), and sub-inventory,
3. Navigate to the Inventory field,
4. Press the LoV, and the error message 'No entries found for List of Values' is displayed.

As a result  users cannot complete the Material debrief.

Cause

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