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Repair Order Error: 'The transaction inventory organization is invalid' When Creating Logistic Lines (Doc ID 1060054.1)

Last updated on MAY 19, 2020

Applies to:

Oracle Depot Repair - Version 11.5.10 to 12.1.1 [Release 11.5 to 12.1]
Information in this document applies to any platform.


When attempting to create logistics lines for an instance that was sold by another Operating Unit (OU) than the repair organization, the Repair Order form generates an error:

The transaction inventory organization is invalid.

The issue can be reproduced at will with the following steps:
1. Sell an Install Base trackable item through Operating Unit A - make sure customer product is created.
2. Create a SR and Repair Order for this instance in Operating Unit B.
3. Try to create Logistics lines for the Repair Order.


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