My Oracle Support Banner

Why Are Inactive Collectors Still Available In Customer Account, Find Collectors Form (Doc ID 1060656.1)

Last updated on APRIL 30, 2019

Applies to:

Oracle Receivables - Version 11.5.10.2 to 12.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.

Goal

Why are Inactive Collectors still available in Customer Account, Find Collectors Form?

Steps to Reproduce
  1) Navigate -> Setup -> Collections -> Collectors 
  2) Query the Collectors and inactivate the collecto
  3) Go to Collections -> Customer Accounts Click on the Collector it is still appearing 

   

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.