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iSupport: Duplicate Attachments Appear when Creating Service Requests (Doc ID 1060750.1)

Last updated on MAY 19, 2020

Applies to:

Oracle iSupport - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


When creating a Service Request through iSupport and attaching a single document, duplicated attachments appear even though only one file was attached.


Expected Behavior:
Expected to see only 1 copy of each attachment

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create a Service Request using an iSupport responsibility.
2. Add an attachment to the Service Request
3. Query the Service Request and 2 attachments appear even though a single process has been performed

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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