Workflow Errors: ORA-20001 OE_FULFILL_WF.FULFILLMENT ERROR-ORA-1653-ASO.ASO_ORDER_FEEDBACK_T (Doc ID 1060755.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms


There are about 3 sales orders which have this issue. For the order lines, which are shipped and 'Invoice interface' is complete and material issues are done, but AR invoice interface is not complete and no AR transactions found in AR interface tables , although delivery lines have 'INI' and 'OMI' flags set as 'Y', hence 'Interface Trip Stop SRS' cannot be run.

Order line is at 'Shipped' status and 'Invoiced Quantity' is 0, trip and stops are closed.

Workflow shows the following error :
(Retry Activities In Error' was run and it has removed the error, but cannot
generate invoices).

ERROR

200673 Line Flow - Generic Fulfill Exception Error -20001 ORA-20001: OE_Fulfill_WF.Fulfillment(OEOL, 200673, 161867, RUN) Wf_Engine_Util.Function_Call(OE_FULFILL_WF.START_FULFILLMENT, OEOL, 200673, 161867, RUN)

This issue can NOT be reproduced at will.

Cause

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