Serial Numbers Form Is Disabled (Greyed) in the Shipping Transactions Form

(Doc ID 1060851.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Shipping Execution - Version 12.0.1 to 12.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

*** Checked for currency on 01-May-2017 ***


Find that at time of ship confirm, the Tools--Serial Numbers option in the top menu is greyed out.
This prevents entering a serial number or range of serial numbers for a serialized item.

Expect to be able to open the Serial Numbers form by clicking on Tools--Serial Numbers.

The issue can be reproduced at will with the following steps:
1. Enter a sales order and book it.
2. Perform pick release.
3. From the Shipping Transactions form, attempt to click on Tools->Serial Numbers and find that the Serial Numbers field is grayed out.




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