Serial Numbers Form Is Disabled (Greyed) in the Shipping Transactions Form
(Doc ID 1060851.1)
Last updated on JULY 21, 2023
Applies to:
Oracle Shipping Execution - Version 12.0.1 to 12.1 [Release 12.0 to 12.1]Oracle Shipping Execution - Version 12.2.6 to 12.2.6 [Release 12.2]
Information in this document applies to any platform.
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Symptoms
Find that at time of ship confirm, the Tools--Serial Numbers option in the top menu is greyed out.
This prevents entering a serial number or range of serial numbers for a serialized item.
EXPECTED BEHAVIOR
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Expect to be able to open the Serial Numbers form by clicking on Tools--Serial Numbers.
STEPS
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The issue can be reproduced at will with the following steps:
1. Enter a sales order and book it.
2. Perform pick release.
3. From the Shipping Transactions form, attempt to click on Tools->Serial Numbers and find that the Serial Numbers field is grayed out.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |