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Service: Task Dependences Fail to Display in Service Request Form (Doc ID 1061191.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.4 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms


When a task is created either via Task template or manually in the Dispatch Center the dependency is unable to be seen when the Task is viewed via the Service Request form.

STEPS
============
1. From source (such as (R) CRM Administrator -> Task Manager) create two tasks with a dependency (either through task template or manually)

2. Dependency between two tasks is visible in both directions

3. When then navigating to Service Request -> Task -> Dependencies > Dependency between two tasks is not visible at all

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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