JTAUMPSW Workflow Error: XXXXX 'Is Not a Valid Role or User Name' for iSupport User (Doc ID 1061726.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Common Applications - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

In release 12.0.4 or higher version, the following error message may appear in the SYSADMIN's Worklist:

Getting an Error occurred in the following Workflow.

Item Type = JTAUMPSW

Item Key = 12345

User Key = xxxxx request for password

Error Name = WFNTF_ROLE

Error Message = 3205: 'xxxxx' is not a valid role or user name.

Error Stack =

Wf_Notification.Send(xxxxx@xxxx.xxx, JTAUMPSW, REG_APPRL_REQ, WF_ENGINE.CB)

Wf_Engine_Util.Notification_Send(JTAUMPSW, =12345, 191111, JTAUMPSW:REG_APPRL_REQ)

Wf_Engine_Util.Notification(JTAUMPSW, 12345, 191111, RUN)

To SYSADMIN

Sent 22-OCT-08 01:21:47

ID 132110

Steps To Reproduce:

(R) iSupport Administrator

1. Create a new user in iSupport.

2. Log in as sysadmin.

3. Go to the Workflow Administrator responsibility.

4. Launch the JTAUMPSW workflow.

5. Set the requestor_user_name, password attributes.

6. Set the approval_required attribute to T.

7. Submit.
8. Look at the workflow in the status monitor, to check the workflow error.

Changes

Cause

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