JTAUMPSW Workflow Error: XXXXX 'Is Not a Valid Role or User Name' for iSupport User

(Doc ID 1061726.1)

Last updated on MARCH 06, 2018

Applies to:

Oracle Common Applications - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.


In release 12.0.4 or higher version, the following error message may appear in the SYSADMIN's Worklist: 

Getting an Error occurred in the following Workflow. 
Item Type = JTAUMPSW 
Item Key = 12345
User Key = xxxxx request for password 
Error Name = WFNTF_ROLE 
Error Message = 3205: 'xxxxx' is not a valid role or user name. 

Error Stack = 
   Wf_Notification.Send(xxxxx@xxxx.xxx, JTAUMPSW, REG_APPRL_REQ, WF_ENGINE.CB) 
   Wf_Engine_Util.Notification_Send(JTAUMPSW, =12345, 191111, JTAUMPSW:REG_APPRL_REQ) 
   Wf_Engine_Util.Notification(JTAUMPSW, 12345, 191111, RUN)

Sent    22-OCT-08 01:21:47 
ID    132110 

Steps To Reproduce:

(R) iSupport Administrator

1.  Create a new user in iSupport. 
2.  Log in as sysadmin.  
3.  Go to the Workflow  Administrator responsibility.  
4.  Launch the JTAUMPSW workflow.   
5.  Set the  requestor_user_name, password attributes.  
6.  Set the approval_required  attribute to T.  
7.  Submit.
8.  Look at the workflow in the status monitor, to check the  workflow  error. 




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