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JTAUMPSW Workflow Error: <USERNAME> 'Is Not a Valid Role or User Name' for iSupport User (Doc ID 1061726.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Common Applications - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

The following error message may appear in the System Administrator's Worklist: 

Getting an Error occurred in the following Workflow. 
Item Type = JTAUMPSW 
Item Key = 12345
User Key = xxxxx request for password 
Error Name = WFNTF_ROLE 
Error Message = 3205: '<USERNAME>' is not a valid role or user name. 

Error Stack = 
   Wf_Notification.Send(<USERNAME or EMAIL>, JTAUMPSW, REG_APPRL_REQ, WF_ENGINE.CB) 
   Wf_Engine_Util.Notification_Send(JTAUMPSW, =12345, 191111, JTAUMPSW:REG_APPRL_REQ) 
   Wf_Engine_Util.Notification(JTAUMPSW, 12345, 191111, RUN)

To    SYSADMIN 
Sent    10-OCT-10 10:10:22
ID    132110 

Steps To Reproduce:

(R) iSupport Administrator

1.  Create a new user in iSupport. 
2.  Log in as System Administrator.
3.  Go to the Workflow  Administrator responsibility.  
4.  Launch the JTAUMPSW workflow.   
5.  Set the  requestor_user_name, password attributes.  
6.  Set the approval_required  attribute to T.  
7.  Submit.
8.  Look at the Workflow in the Status Monitor, to check the Workflow error. 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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