JTAUMPSW Workflow Error: XXXXX 'Is Not a Valid Role or User Name' for iSupport User (Doc ID 1061726.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Common Applications - Version 12.0.4 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 13-Sep-2013***

Symptoms

In release 12.0.4 or higher version , The following error message is appearing in the SYSADMIN's worklist: 

Getting an Error occurred in the following Workflow. 
Item Type = JTAUMPSW 
Item Key = 12345
User Key = xxxxx request for password 
Error Name = WFNTF_ROLE 
 Error Message = 3205: 'xxxxx' is not a valid role or user name. 
Error Stack = 
 Wf_Notification.Send(xxxxx@xxxx.xxx, JTAUMPSW, REG_APPRL_REQ, WF_ENGINE.CB) 
Wf_Engine_Util.Notification_Send(JTAUMPSW, =12345, 191111, 
JTAUMPSW:REG_APPRL_REQ) 
Wf_Engine_Util.Notification(JTAUMPSW, 12345, 191111, RUN) 
To    SYSADMIN 
Sent    22-OCT-08 01:21:47 
ID    132110 


Steps To Reproduce:

===================
(R) iSupport Admininstrator     
1.  Create a new user in iSupport. 
2.  Log in as sysadmin.  
3.  Go to the Workflow  Administrator responsibility.  
4.  Launch the JTAUMPSW workflow.   
5.  Set the  requestor_user_name, password attributes.  
6.  Set the approval_required  attribute to T.  
7.  Submit.
8.  Look at the workflow in the status monitor, to check the  workflow  error. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms