My Oracle Support Banner

Book a Copied RMA Error: Order-level sales credit total () must equal 100% (Doc ID 1061854.1)

Last updated on FEBRUARY 13, 2019

Applies to:

Oracle Order Management - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


On 12.1.1:
When attempting to book a copied RMA,  the following error occurs:

Order-level sales credit total () must equal 100%

The issue can be reproduced at will with the following steps:
1. Login as Order Management responsibility
2. Navigation: Orders,Returns >Order Organizer
3. Query order with multiple lines
4. Go to one of the lines
5. Actions > Copy > copy the lines to a new RMA
6. Open the RMA
7. Attempt to Book and see error

The work-around is to enter the sales credits manually in the RMA.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.