CUSTOMER MERGE - MERGE ONLY MERGES ONE OPERATING UNIT (Doc ID 1062418.6)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 11.0.3 to 12.1.3 [Release 11.0 to 12.1]
Oracle Trading Community - Version 11.0.3 to 12.1.3 [Release 11 to 12.1]
HP-UX PA-RISC (32-bit)

Symptoms

Customer Merge ran under US Operating Unit did not update Canadian Transactions.

The merge process will only merge for a single Operating unit at a time.

If a customer has an address assigned in more than the Operating Unit being merged, then you will be prevented from merging with the delete option.

Even if all activity from both Operating Units are merged in separate merge processes, the program will not allow the delete option to be used.

The delete option will only be available if the customer has only had addresses defined in one Operating Unit.

 

Cause

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