Customer Support Specialist / Case Management: Need to Sort the Tasks by Default
(Doc ID 1062432.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Support - Version 12.0.6 to 12.0.6 [Release 12]Information in this document applies to any platform.
Symptoms
In Customer Support Specialist or Case Worker, need to sort the Tasks displayed on the Task and Related Information tab.
STEPS
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(R) Case Worker
(N) Agent Dashboard
- Click on a case summary
- Task and Related information Tab.
1. Click the Personalization Link 'Personalize "Task Summary Table" in the 'Tasks and Related Information' tab
2. In the first line that reads 'Table: Task Summary Table', click the 'Personalize' pencil icon
3. The last row should read 'Query'. Click on the 'Personalize' icon for this row under the Personalization level that you need - Site, Organization, or Responsibility.
4. Under the 'Sorting' region, there is a message that reads "No sorting is allowed."
WORKAROUND
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Every column in the Tasks regions are sortable if you click on the Column Header.
But this patch will allow users to determine a "default" sort order for the table.
Under the 'Sorting' region, there should be options to select the sort criteria:
. Due Date
. Type
. Status
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |