Service: JBO-27122 Error when Accessing Knowledge Base from Service Request
(Doc ID 1062492.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 11.5.10 and laterOracle Knowledge Management - Version 11.5.10 and later
Information in this document applies to any platform.
Symptoms
Users are getting an error accessing Knowledge Base from Service Request form.
STEPS
-----
(R) Customer Support
(N) Create Service Request
- Enter require fields
- Save
- Navigate to the Workbench tab
- Click on 'Knowledge Base'
=> Get an JBO-27122 error.
ERROR
-----
oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.
Statement:
Select count(*) total
from cs_kb_sets_vl SetEO
where contains(SetEO.composite_assoc_index, :1, 10) >= :2
and rownum <= :3
oracle.jbo.SQLStmtException: JBO-27122: SQL error during statement preparation.
Statement:
select count(*) total
from ( Select 1
from cs_kb_cat_group_denorm CategoryGroupDenormEO,
cs_kb_soln_categories_tl SolnCategoryEO
where CategoryGroupDenormEO.child_category_id = SolnCategoryEO.category_id
and CategoryGroupDenormEO.category_group_id = :1 /*cs_kb_security_pvt.Get_Category_Group_Id*/
and CategoryGroupDenormEO.visibility_position >= :2 /*cs_kb_security_pvt.Get_Soln_Visibility_Position*/
and rownum <= fnd_profile.value('CS_KB_MAX_SEARCH_RESULTS')
and contains(SolnCategoryEO.name, :3, 10) >= :4
and SolnCategoryEO.language = userenv('LANG')
and (1 = :5
or SolnCategoryEO.category_id in (select category_id
from cs_kb_soln_categories_b
start with parent_category_id = :6
connect by parent_category_id = prior category_id ) )
and rownum<=:7 )
Your search did not return any results.
System is currently under maintenance.
Please contact your system administrator if this problem continues.
Changes
Upgrade of the database to 10g.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |