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Error - 'You have encountered an unexpected error' When Selecting the Party Name in 'Create Systems' Page (Doc ID 1062686.1)

Last updated on JULY 03, 2019

Applies to:

Oracle Installed Base - Version 12.1.1 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

When attempting to select the party name in Create Systems page the following error occurs.

ERROR
-----------------------
"Error Page
You have encountered an unexpected error. Please contact the System Administrator for assistance.
Click here for exception details."

Also, if Account Number is selected instead of party name, this error is displayed:
"Error
No method with signature - No method with signature - getPartyNumber(class java.lang.String)"

In both cases the System cannot be created due to these errors.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Navigation:  Oracle Installed Base Agent User >> Item Instance >> Systems

2. Press the 'Create Systems' button.

3. Open the 'Party Name' LOV and use the 'Quick Select' icon for the desired Party.

4. Error will be displayed.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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