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Truncated List Of Problem Codes During Mapping With SR Types (Doc ID 1063307.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Teleservice - Version 12.1.1 and later
Information in this document applies to any platform.

Symptoms

Find that While mapping problem codes with a SR type in 1211 the problem code LOV is truncated abruptly.No further scroll down possible to view complete list

EXPECTED BEHAVIOR
-----------------------
Expect that The problem code list should display all available (active) problem codes in the system for selection.

STEPS
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The issue can be reproduced at will with the following steps:
Select responsibility Customer Support
1.Set Up > Mapping > Problem Code mapping
2. Click on Update mapping icon for existing SR type -prob code mapping
3. Click on Add Problem Code in next screen
4. See the LOV for Problem code
5. The lov gets truncated at some value (usually after prob codes starting with 'P') and does nto display complete list till end.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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