Service: All Active Contracts Are Not Getting Displayed For An Instance In Service Request Form (Doc ID 1063317.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 10-Jan-2014***


Goal


When there are more than one active contracts available for a particular instance, even if we apply one contract while Service Request Creation, the other active contracts are not getting displayed in the service request form unless Get Contracts button is displayed when a Service Request is queried.

Solution

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