Customer Form, Contacts Error: When Creating a New Contact, Get the Error: Error in IAS Cache: java.lang.NullPointerException (Doc ID 1064108.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1 to 12.1 [Release 12.1]
Information in this document applies to any platform.

Symptoms

The following error is received while trying to creating a contact at the account site level in R12 instance:

Error
Error in IAS Cache: java.lang.NullPointerException

The debug log is showing the following error:

[21]:ERROR:[fnd.common.Message.auto_log]:FNDFND_ORACLE_LOGO
[248]:ERROR:[fnd.common.ErrorStack]:FLEX-USER DEFINED ERROR
[249]:ERROR:[fnd.common.ErrorStack]:oracle.apps.fnd.flexj.DefinitionException
at oracle.apps.fnd.flexj.Utilities.getCachedValue(Utilities.java:257)
at oracle.apps.fnd.flexj.ValueSetDefinitionFactory.getDefinition(ValueSetDefinitionFactory.java:79)
at oracle.apps.fnd.flexj.ValueSet.(ValueSet.java:197)
at oracle.apps.fnd.flexj.Segment.(Segment.java:195)
at oracle.apps.fnd.flexj.DescriptiveFlexfield.setContext(DescriptiveFlexfield.java:415)
at oracle.apps.fnd.flexj.DescriptiveFlexfield.init(DescriptiveFlexfield.java:234)
at oracle.apps.fnd.flexj.DescriptiveFlexfield.(DescriptiveFlexfield.java:95)
at oracle.apps.fnd.framework.webui.OADescriptiveFlexHelper.createFlex(OADescriptiveFlexHelper.java:950)
at oracle.apps.fnd.framework.webui.OADescriptiveFlexHelper.processFlex(OADescriptiveFlexHelper.java:629)
at oracle.apps.fnd.framework.webui.OAWebBeanFlexHelper.processRequest(OAWebBeanFlexHelper.java:237)
at oracle.apps.fnd.framework.webui.beans.layout.OATableLayoutBean.processRequest(OATableLayoutBean.java:353)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:968)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequestChildren(OAWebBeanHelper.java:935)
at oracle.apps.fnd.framework.webui.OAWebBeanHelper.processRequest(OAWebBeanHelper.java:659)


Steps to reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers

Cause

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