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Trouble shooting AR Invoices not being Collected in Incentive Compensation (Doc ID 1064546.6)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Incentive Compensation - Version 11.5.9 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Purpose

The Incentive Compensation Collection process is not collecting invoices from Oracle Accounts Receivable (AR).  This document will help identify what the possible causes may be.

The following SQL statements will help to verify that an invoice is eligible and ready to be collected.  They will also help to identify the step in the process that is failing

Troubleshooting Steps

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