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Within Charges/Depot Repair when Attempting to Book an Order through a Third Party Invalid Contact Error Results (Doc ID 1065902.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.

Symptoms

On : 12.0.6 version, Logistics Management

When attempting to book order for ship third Party (Action Type=Ship Third Party), the following error occurs.

ERROR
-----------------------
Invalid Contact for Given Customer Account

CS_DB_ERROR


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.(R) Depot Repair Super User
2. (N) Depot Repair : Repair Order
3. Create a repair order with logistics lines.
4. Receive against the RMA Logistics line
5. Add line for Ship Third Party > select party account > check process transaction > check automate order processing step through > check book order > click on the process.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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