Within Charges/Depot Repair when Attempting to Book an Order through a Third Party Invalid Contact Error Results
(Doc ID 1065902.1)
Last updated on FEBRUARY 06, 2022
Applies to:Oracle Teleservice - Version 12.0.6 to 12.0.6 [Release 12]
Information in this document applies to any platform.
On : 12.0.6 version, Logistics Management
When attempting to book order for ship third Party (Action Type=Ship Third Party), the following error occurs.
Invalid Contact for Given Customer Account
The issue can be reproduced at will with the following steps:
1.(R) Depot Repair Super User
2. (N) Depot Repair : Repair Order
3. Create a repair order with logistics lines.
4. Receive against the RMA Logistics line
5. Add line for Ship Third Party > select party account > check process transaction > check automate order processing step through > check book order > click on the process.
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