Unable to Edit the Coverage of a Service Contract After Upgrade to R12 (Doc ID 1066236.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.0 and later
Information in this document applies to any platform.
***Checked for Relevance 22-Jul-2013***
OKSAUDET.fmb



Symptoms

Find that one cannot edit the Coverage on Service Contracts that are in QA Hold status using a custom responsibility. The 'Customize' button is disabled and the form fields are all greyed out and not editable.

Changes

Instance was upgraded to R12.

Cause

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