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Pick Release Puts Order On Credit Card Auth Hold Error: "Authorization failure EXTENSION_NOT_UPDATEABLE" (Doc ID 1066264.1)

Last updated on APRIL 01, 2019

Applies to:

Oracle Payments - Version 12.0.5 to 12.0.6 [Release 12.0]
Oracle Order Management - Version 12.0.5 to 12.0.6 [Release 12.0]
Oracle Shipping Execution - Version 12.0.5 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.


When attempting to run Pick Release, the Credit Card Authorization Fails and pick release puts order on credit card auth hold everytime.

The following error occurs.


Authorization failure...!E
Message....A payment operation was successfully completed for the transaction; its extension entity is no longer updateable.
SQLERRM ORA-0000: normal, successful completion

The issue can be reproduced at will with the following steps:
Create Sales Order with credit card payment method.
Ship confirm some lines with some bakcordering.
Pick release again, order goes on credit card authorization failed hold everytime.


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