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Pick Release Puts Order On Credit Card Auth Hold Error: "Authorization failure EXTENSION_NOT_UPDATEABLE" (Doc ID 1066264.1)

Last updated on SEPTEMBER 26, 2018

Applies to:

Oracle Payments - Version 12.0.5 to 12.0.6 [Release 12.0]
Oracle Order Management - Version 12.0.5 to 12.0.6 [Release 12.0]
Oracle Shipping Execution - Version 12.0.5 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.

Symptoms

When attempting to run Pick Release, the Credit Card Authorization Fails and pick release puts order on credit card auth hold everytime.

The following error occurs.

Error

Authorization failure...!E
l_response.result_codeEXTENSION_NOT_UPDATEABLE
Message....A payment operation was successfully completed for the transaction; its extension entity is no longer updateable.
SQLERRM ORA-0000: normal, successful completion

The issue can be reproduced at will with the following steps:
Create Sales Order with credit card payment method.
Ship confirm some lines with some bakcordering.
Pick release again, order goes on credit card authorization failed hold everytime.

Cause

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In this Document
Symptoms
Cause
Solution
References


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