Rates from Interim Coverage is Null When a Life Event is Processed Before the Coverage Start (Doc ID 1066805.1)

Last updated on JULY 18, 2016

Applies to:

Oracle Advanced Benefits - Version 11.5.10.2 to 12.0 [Release 11.5.10 to 12.0]
Information in this document applies to any platform.

Symptoms

On 11.5.10.2:


Find that if an employee has suspended and interim coverage for a plan, the rates for the interim coverage disappear if a life event processes after the initial life event and before coverage starts. The rates for the suspended coverage do not disappear.


Steps To Reproduce:
The issue can be reproduced at will with the following steps:


1. Go to responsibility US Super HRMS Manager.

2.  Process a New Hire life event.

3.  Enroll the employee in Spouse Optional Life and/or Employee Optional Life plan(s).

There is no row for the rate nor is there an amount.

 

Cause

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