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Product Search Does Not Working In iSupport (Doc ID 1067246.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle iSupport - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

On : 11.5.10.2 version,

When logon from the ibuhpage.jsp and navigate to Account > Products; the incorrect account number is used to query the Installed Base records. Instead of use the account associated to the username, the account associated to the GUEST user is used.

EXPECTED BEHAVIOR
-----------------------
The account associated to the username should be used to perform the Installed Base search.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to ibuhpage.jsp
2. Click the Login hyperlink
3. Login as a valid username associated to an iSupport Business User responsibility
4. In iSupport go to to Account tab > Products sub tab
5. The Search Item instances page is displayed. The following message can be seen in the page:

Item Instances are filtered on account number (<ACCOUNT_NUMBER>)

where <ACCOUNT_NUMBER> is the account that correspond with the GUEST user. The correct account should be the one associated with the username.


Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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