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How To Investigate Service Request Approval (AME/ERES) Not Working as Expected (Doc ID 1067744.1)

Last updated on AUGUST 15, 2023

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.


The purpose of the document is to assist in the setup and investigation of Service Request Approval when AME/ERES is used.
Using e-Record and Approval Management for SRs needs meticulous setup. Many failures can occur if this is not correctly set.
AME/ARES setup issues faced will be dealt with by the relevant module using the approval facility.


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