How To Investigate Service Request Approval (AME/ERES) Not Working as Expected

(Doc ID 1067744.1)

Last updated on OCTOBER 24, 2016

Applies to:

Oracle Teleservice - Version 12.0 and later
Information in this document applies to any platform.
***Checked for relevance on 22-Nov-2013***


The purpose of the document is to assist in the setup and investigation of Service request approval when AME/ERES is used.
Using e-Record and Approval Management for SRs needs meticulous setup. many failures can occur if this is not correctly set.
AME/ARES setup issues faced will be dealt with by the relevant module using the approval facility.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms