Service: Profile Option 'HR: Security Profile' Affects Notification Rules
(Doc ID 1068219.1)
Last updated on APRIL 04, 2025
Applies to:
Oracle Teleservice - Version 12.0.6 to 12.1.3 [Release 12 to 12.1]Information in this document applies to any platform.
Symptoms
When a HR Security profile is set for the responsibility for CRM Service Request, the workflow for the notifications for the service request runs into an error:
CS_WF_SR_CANT_FIND_OWNER.
When Service Request is created or updated, then the SERVEREQ workflow errors out with the following error message :
.
Error Name CS_WF_SR_CANT_FIND_OWNER
Error Message [CS_WF_SR_CANT_FIND_OWNER]
Error Stack eg:
CS_WORKFLOW_PUB.Get_Employee_Role(p_employee_id=>XXXXXX)
Wf_Engine_Util.Function_Call(CS_WF_AUTO_NTFY_UPDATE_PKG.GET_REQU
EST_ATTRIBUTES, SERVEREQ,AAA-BBB-EVT, YYYYYY, RUN)
Steps to Reproduce
Create SR => SERVEREQ workflow error on emails (sometimes)
With the security profile turned off, the notifications are sent successfully.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |