Service Charges Report: An error encountered either due to invalid Template details or due to null Data Input Stream (Doc ID 1068524.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.
***Checked for relevance on 26-Mar-2013***

Symptoms

Attempting to run the Charges Report, the following error occurs:

Error:
An error encountered either due to invalid Template details or due to null Data Input Stream.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. From a responsibility leading to the Service request Form > Find SR (enter SR number)

2. Charges tab> (B) Charges Report
The jsp page launches: ... /OA_HTML/RF.jsp

3. Select Template Service Request Details
Select Language e.g. Locale English: United States
Select format: e.g  HTML
(B) Run


Due to this issue, users cannot produce report on charges.

Log files show the following errors or more:

a.
[022310_114149947][oracle.apps.xdo.template.FOProcessor][STATEMENT] createFO(Object, Object) is called.
[022310_114149972][oracle.apps.xdo.template.fo.datatype.AttrKey][STATEMENT] WARNING: Found undetermined AttrKey: xdofo:in-table

b.
[022310_114150153][oracle.apps.xdo.template.fo.datatype.AttrKey][STATEMENT] WARNING: Found undetermined AttrKey: xdofo:in-table
[022310_114150370][oracle.apps.xdo.common.xml.XSLT10gR1][STATEMENT] Oracle XML Developers Kit 10.1.0.5.0 - Production
[022310_114150370][oracle.apps.xdo.common.xml.XSLT10gR1][STATEMENT] Scalable Feature Disabled
[022310_114150706][oracle.apps.xdo.common.xml.XSLTWrapper][EXCEPTION] XSL error:

<Line 320, Column 155>: XML-22043: (Error) Extension function error: Method not found 'xdo_format_currency'

c. [022310_114150707][oracle.apps.xdo.template.FOProcessor][STATEMENT] clearInputs(Object) done. All inputs are cleared.
[022310_114150709][][EXCEPTION] java.lang.reflect.InvocationTargetException
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39) 

Changes

Possible Upgrade of XDO/XML

Cause

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