Charges Report Does Not Display Translated Item Description When Using Different Languages. (Doc ID 1068969.1)

Last updated on MAY 19, 2020

Applies to:

Symptoms

When running the Charges report, the Item Description displays in English regardless of the fact that the User is logged into different language versions eg. French/Dutch etc.
The reports column headings and remaining fields are displayed in the correct language.

Expected Behaviour:
Expect the Item Descriptions to be translated to the Item Descriptions entered in Item Inventory.

Steps To Reproduce:
The issue can be reproduced at will with the following steps:
1. Create an Item and translations for the Item Description in Oracle Inventory.
2. Run the Charges Report from the Service Request -> Charges tab.
3. The Item Description is always in English despite logging in to a different language.

Changes

Cause

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