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Service Request - Contacts/Addresses tab: In Non-English Language Address Not Displaying Segment Separators Properly (Doc ID 1069306.1)

Last updated on MARCH 25, 2019

Applies to:

Oracle Teleservice - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

When logged in French language, in the main Service Request form, the Address field for Bill To/Ship To shows the Address Flexfield without segment separators.

EXPECTED BEHAVIOR
-----------------------------------
Expect the Address DFF segment separators to be displayed.

WHAT IS WORKING
-----------------------------------
Address DFF segment separators are displayed correctly when logged in English.

-- Steps To Reproduce:

1. Log in in French language
2. (R) Customer Support
3. (N) Service Requests > Create Service Request
4. In the Contacts/Addresses tab the Address field in Bill To Address and Ship To Address regions is showing the address without segment separator.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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