Contact Center>Service Request Tab: ORA-06508 Error In Package AHL_UMP_SR_GRP When Saving New Service Requests (Doc ID 1069550.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.2 and later
Oracle Depot Repair - Version 12.1.2 and later
Information in this document applies to any platform.
CSXSRISR.fmb


Symptoms


When using the Contact Center, Service Request Tab, and attempting to save a new service request, the following error occurs.

ERROR
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ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity

 This error can also occur when creating a service request from the Depot repair > Repair Orders form.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Contact Center
2. Navigate to the SR Tab
3. Enter mandatory information and save

Cause

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