Contact Center>Service Request Tab: ORA-06508 Error In Package AHL_UMP_SR_GRP When Saving New Service Requests
Last updated on MARCH 08, 2017
Applies to:Oracle Teleservice - Version 12.1.2 and later
Oracle Depot Repair - Version 12.1.2 and later
Information in this document applies to any platform.
When using the Contact Center, Service Request Tab, and attempting to save a new service request, the following error occurs.
ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity
This error can also occur when creating a service request from the Depot repair > Repair Orders form.
The issue can be reproduced at will with the following steps:
1. Open the Contact Center
2. Navigate to the SR Tab
3. Enter mandatory information and save
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms