Contact Center>Service Request Tab: ORA-06508 Error In Package AHL_UMP_SR_GRP When Saving New Service Requests
(Doc ID 1069550.1)
Last updated on FEBRUARY 03, 2022
Applies to:
Oracle Teleservice - Version 12.1.2 and laterOracle Depot Repair - Version 12.1.2 and later
Information in this document applies to any platform.
CSXSRISR.fmb
Symptoms
When using the Contact Center, Service Request Tab, and attempting to save a new service request, the following error occurs.
ERROR
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ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity
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ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity
This error can also occur when creating a service request from the Depot repair > Repair Orders form.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open the Contact Center
2. Navigate to the SR Tab
3. Enter mandatory information and save
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |