Contact Center>Service Request Tab: ORA-06508 Error In Package AHL_UMP_SR_GRP When Saving New Service Requests
(Doc ID 1069550.1)
Last updated on JULY 21, 2020
Applies to:
Oracle Teleservice - Version 12.1.2 and laterOracle Depot Repair - Version 12.1.2 and later
Information in this document applies to any platform.
CSXSRISR.fmb
Symptoms
When using the Contact Center, Service Request Tab, and attempting to save a new service request, the following error occurs.
ERROR
-----------------------
ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity
-----------------------
ORA-06508: PL/SQL: could not find program unit being called in Package AHL_UMP_SR_GRP Procedure Create_SR_Unit_Effectivity
This error can also occur when creating a service request from the Depot repair > Repair Orders form.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open the Contact Center
2. Navigate to the SR Tab
3. Enter mandatory information and save
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |