Export to AR Program Failed to Export Non-Normalized Billing Items Although Accounting Option is 'None' (Doc ID 1070427.1)

Last updated on OCTOBER 06, 2022

Applies to:

Symptoms

Export to AR program does not process the authorized non-normalized billing lines that have no account combination defined in the lease billing term although the accounting option in the system options page is 'None'

The issue can be reproduced at will with the following steps:

1. Enter New Lease

2. Enter a non-normalized Billing term without any account combination for Receivables, Revenue or Accrued Revenue accounts.

3. Finalize the lease and Authorize the billing schedules.

4. Export the billing items to AR.
   The program will not pick the lines.

Changes

Cause

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