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Mobile Field Service Screen Does Not Refresh When Selecting Links (Doc ID 1070655.1)

Last updated on SEPTEMBER 03, 2021

Applies to:

Oracle Field Service - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When a user clicks on objects in Mobile Field Service (task, reports, etc), the screen does not refresh.   This is not happening for all users. 
The expectation is that the page will refresh when links are selected.


The issue can be reproduced at will with the following steps:
1. Technician synchronizes the laptop,
2. Go to calendar view and clicks on any service request.
3. When clicking on any objects below (task, reports, etc), the right side of the screen does not refresh as it once did.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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