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Service: You Cannot Update Column Contact_Point_Type Error on Contact Edit (Doc ID 1070782.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 11.5.8 and later
Information in this document applies to any platform.


When attempting to use the Edit functionality in the Contact Center Header
to alter the phone number of a contact the following error occurs:

"You cannot update column contact_point_type"

Why is this occurring? Is this behavior correct?


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