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Setup Steps for Oracle Advanced Outbound Telephony Release 12 (Doc ID 1070801.1)

Last updated on OCTOBER 16, 2018

Applies to:

Oracle Advanced Outbound Telephony - Version 12.0.0 to 12.1.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

The following document is designed to give a 'Step-by-Step' guide to setting up Oracle Advanced Outbound Telephony (non-CTI), including required Marketing and Sales setup, on a Release 12 instance, primarily to assist with the creation of Reproducible Test Cases (RTC) within Service Requests (SR).


Solution

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In this Document
Goal
Solution
 Introduction
 Required User Setup (Interaction/Center)
 ICSM (Interaction Center Server Manager)
 UWQ Work Provider
 Advanced Outbound Server Groups
 Marketing Setup
 Create Segments
 Create a new Marketing Campaign + Activities
 Activate the Campaign and Activity
 (R) Marketing Administrator
(N) Campaign Dashboard > Shortcuts > Campaigns > <Your Campaign>
 Setup Advanced Outbound Validation Algorithms
 Make Campaign and Activity Advanced Outbound Ready
 Execute the Campaign
 Check Setup
References

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