Setup Steps for Oracle Advanced Outbound Telephony Release 12 (Doc ID 1070801.1)

Last updated on AUGUST 09, 2021

Applies to:

Oracle Advanced Outbound Telephony - Version 12.0.0 to 12.1.1 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

The following document is designed to give a 'Step-by-Step' guide to setting up Oracle Advanced Outbound Telephony (non-CTI), including required Marketing and Sales setup, on a Release 12 instance, primarily to assist with the creation of Reproducible Test Cases (RTC) within Service Requests (SR).

Solution

	To view full details, sign in with your My Oracle Support account.
	Don't have a My Oracle Support account? Click to get started!

In this Document

Required User Setup (Interaction/Center)

ICSM (Interaction Center Server Manager)

UWQ Work Provider

Advanced Outbound Server Groups

Marketing Setup

Create Segments

Create a new Marketing Campaign + Activities

Activate the Campaign and Activity

(R) Marketing Administrator
(N) Campaign Dashboard > Shortcuts > Campaigns > <Your Campaign>

Setup Advanced Outbound Validation Algorithms

Make Campaign and Activity Advanced Outbound Ready

Execute the Campaign

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.