Customer Form, Contacts Issue: Once a Phone Number for a Contact is Removed, You Cannot Restore or View It
Last updated on MAY 31, 2018
Applies to:Oracle Receivables - Version 12.0.6 to 12.0.6 [Release 12.0]
Information in this document applies to any platform.
Cannot restore or see the removed phone number for a customer account
Steps to Reproduce:
Responsibility: Receivables Manager
Navigation: Customers > Customers
- Query an existing customer
- Navigate to the Communication tab
- You see the phone number listed there
- Remove that phone number
- The phone number record disappears from the form, you have no option of restoring it, or seeing what phone numbers were removed.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms