Receipts Workbench: Unable to Incomoplete Invoice After Reversing Receipt

(Doc ID 1071205.6)

Last updated on MAY 08, 2018

Applies to:

Oracle Receivables - Version 10.7 to 10.7 [Release 10.7]
Information in this document applies to any platform.

Symptoms

User unable to Incomplete an invoice in the Transactions form, Incomplete button is grey.

Steps to reproduce:
Responsibility: Receivables Manager
Navigation: Transactions > Transactions

1. Entered an invoice and applied a receipt against this invoice

2. Reversed this receipt, as they desired to do an adjustment
against the invoice

3. User went back to the Transactions screen, queried up the invoice in question but was not able to click on the Incomplete button as it was grayed out. 

Cause

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