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Setup for Oracle Advanced InboundTelephony + Switch Simulator Release 12 (Doc ID 1071491.1)

Last updated on JUNE 02, 2019

Applies to:

Oracle Advanced Inbound Telephony - Version 12.0 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Goal

The following document is designed to give a 'Step-by-Step guide' to setting up Oracle Advanced Inbound Outbound Telephony with a Switch Simulator on a Release 12 instance.

Solution

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In this Document
Goal
Solution
 Required User Setup
 UWQ Media Actions
 Middleware Configuration
 Configure a Routing Point
 Teleset Configuration
 Assign Interaction Center Resource Details
 Check Setup
References

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