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iSupport: The Sort Functionality Does Not Work in the Question Template. (Doc ID 1071509.1)

Last updated on JULY 14, 2020

Applies to:

Oracle iSupport - Version 11.5.10 and later
Information in this document applies to any platform.

Symptoms

When using Internet Explorer to Sort the questions in a Template, either an error appears in the bottom left corner of the page, or the sort just does not occur when the number of questions exceed 65: 
   
Error: 
Problems with this Web page might prevent it from being displayed properly of function properly. In the future, you can display this message by double clicking the warning icon displayed in the status bar. 
Line: 323 
Char: 4 
Error: Invalid syntax 
Code: 0 
 
Sometimes an error does not occur, but clicking on the Update button does not update the sort.  The page continues to display with the existing sort order.
   
When using Google Chrome or Firefox, the questions sort as expected without error...



Steps to Reproduce:
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to iSupport Administrator
2. Click on the Administrator link -> Support tab
3. It will display a list of templates.
4. Selected the template which contains a list of questions with Sort and Add Question Buttons. (List contains 66 questions)
5. Clicking on the Sort button allows the questions to be sorted.
6. Issue : - When the list of Questions is < 65 the list is sortable. When there are more than 65 questions the error appears or clicking on the Update button just doesn't sort the questions.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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