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Opening Service Request Details Gives 'You do not have permission to view this service request' or 'You do not have permission to access this feature' (Doc ID 1072006.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Installed Base - Version 11.5.10.2 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms

When attempting to Open the Service Request through Install Base the following error occurs.

You do not have permission to view this service request

or

You do not have permission to access this feature


The issue can be reproduced at will with the following steps:

(R) Oracle Install Base > Item Instance > Click on Service Requests > Click on Details Link

Cause

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In this Document
Symptoms
Cause
Solution
References


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