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Accounting Rule entered on a Sales Order Line for a Service is not being used in the resulting contract (Doc ID 1072068.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Contracts - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On :  11.5.10 version, Warr./Ext.Warranty Integration

Find that when a Service Contracts created from Order Management are using the seeded Accounting Rule Immediate when a different Accounting Rule is indicated on the Sales Order line.

EXPECTED BEHAVIOR
Expect that the Service Contract would be created using the Accounting Rule entered on the Sales Order line, or the Sales Order if no line value is indicated.

STEPS to Reproduce
The issue can be reproduced at will with the following steps:
1. Book a Sales Order for a Service Item using an Accounting Rule other than Immediate at the line level.
2. Process the Sales Order until a Service Contract is created.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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