Order Has Credit Hold When no Hold Source on Customer - Error: Hold applied against order based on Customer

(Doc ID 1072124.1)

Last updated on MAY 01, 2017

Applies to:

Oracle Order Management - Version 11.5.10.0 to 12.1.1 [Release 11.5.10 to 12.1]
Information in this document applies to any platform.
***Checked for relevance on 11-SEPT-2012***
OEXOEORD
Hold applied against order based on Customer
Credit Check hold
OEXPHLDB.pls
OEXPHLDS.pls
OEXVHLDS.pls
OEXVHLDB.pls


Symptoms

On 11.5.10.2 in Production:


When entering and book the order, a hold is being applied with error:


ERROR
-----------------------
Hold applied against order based on Customer.

Notice there are several customers where credit hold is unchecked but hold
source is not released causing the orders to go on credit check hold as soon
as orders are entered.

 


 Following query can be used to identify Problematic Customer/Sites :



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Responsibility: Order Management Super User
2. Navigate: Orders Workbench > Create a order for and fill the necessary info in the headers tab
3. Save the Order details.
4. Order number is getting created and the hold is applied against the order based on customer
5. Error occurs.

Cause

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