Customer Profile Engine: NOLOGGING Operations Causing ORA-01578 in Contact Center
(Doc ID 1072607.1)
Last updated on MARCH 02, 2018
Applies to:Oracle Customer Care - Version 18.104.22.168 and later
Information in this document applies to any platform.
In very rare situations, after the database has been recovered while the Customer Profile Engine concurrent program was running, users may face the following errors when searching a Customer in the Contact Center:
ORA-01578: ORACLE data block corrupted (file # 396, block # 171694)
ORA-01110: data file 396: '/u21/oradata/EB11SUP/a_summ01.dbf'
ORA-26040: Data block was loaded using the NOLOGGING option
FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-01578.
Why is this happening?
What are the steps to run the Customer Profile Engine?
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