Customer Profile Engine: NOLOGGING Operations Causing ORA-01578 in Contact Center
(Doc ID 1072607.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Customer Care - Version 11.5.10.2 and later Information in this document applies to any platform.
Goal
Question 1:
In very rare situations, after the database has been recovered while the Customer Profile Engine concurrent program was running, users may face the following errors when searching a Customer in the Contact Center:
ORA-01578: ORACLE data block corrupted (file # 396, block # 171694) ORA-01110: data file 396: '/u21/oradata/EB11SUP/a_summ01.dbf' ORA-26040: Data block was loaded using the NOLOGGING option FRM-40735: WHEN-NEW-ITEM-INSTANCE trigger raised unhandled exception ORA-01578.
Why is this happening?
Question 2:
What are the steps to run the Customer Profile Engine?
Solution
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