Dashboard On Contact Center Form Not Showing Any Data (OPEN SRS, TASKS ETC.) (Doc ID 1072798.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Customer Care - Version 11.5.10 to 11.5.10.2 [Release 11.5]
Information in this document applies to any platform.

Symptoms




On : 11.5.10.2 version, Cutomer Profiles & Dashboard


Find Dashboard on Contact Center Form not showing any data (open SRs, tasks etc.)

EXPECTED BEHAVIOR
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Expect dashboard should show some data.

STEPS
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The issue can be reproduced at will with the following steps:
Contact Center->Dashboard. Dashboard is available and is showing 2 rows 'Service' and 'Task' but no data is appearing in these rows.

Cause

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