My Oracle Support Banner

Error - APP-JTF-210604 Clicking Quote tab in Ebusiness Center (Doc ID 1072895.1)

Last updated on MAY 10, 2022

Applies to:

Oracle Quoting - Version 12.0.1 and later
Oracle TeleSales - Version 12.0.1 and later
Information in this document applies to any platform.


When clicking on the Quote Tab in the eBusiness Center in Telesales,
  the following error is received:

APP-JTF-210604 Program error: Please inform your system administrator or support representative that:

jtf_grid.populate package reports error:

An unexpected error occurred in jtf_grid.populate


The following information is available:


The error is most likely in the form or the metadata definition.  Please check the following alert for the error code.

--- when clicked ok on that screen, pops another error message as follows.

The error stack is (First 1000 bytes):

ORA-00904: "QTE_PARTY_ID": Invalid identifier
ORA-06512: at "APPS.JTF_GRIDDB", line 837
ORA-06512: at "APPS.JTF_GRIDDB", line 878

The issue can be reproduced at will with the following steps:
- Telesales Manager > Ebusiness Center
- Query the form for any Organization and click on the Quote tab.
- error occurs.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.